Important Notice
PostShare operates on a digital token system. All token purchases are considered non-refundable digital credits that provide immediate value upon purchase.
🪙 1. Token Purchase Policy
When you purchase tokens from PostShare, you are buying digital credits that grant immediate access to our AI-powered content generation services. These tokens are:
- Non-refundable: Tokens cannot be exchanged for cash or refunded once purchased
- Non-transferable: Tokens are tied to your account and cannot be transferred to other users
- Non-expiring: Purchased tokens remain in your account indefinitely until used
- Immediately available: Tokens are credited to your account instantly after successful payment
⚡ 2. Why Tokens Are Non-Refundable
Digital tokens provide immediate access to premium AI services including:
- GPT-4 powered content generation
- DALL-E 3 image creation services
- Advanced AI writing assistance
- Premium platform features and capabilities
Since these services are consumed immediately upon use, tokens cannot be refunded once the digital value has been provided.
🛠️ 3. Technical Issues & Service Problems
While tokens are non-refundable, we are committed to providing excellent service. If you experience:
- Technical failures preventing token usage
- Service outages lasting more than 24 hours
- Billing errors or duplicate charges
- Account access issues due to our system errors
Please contact our support team immediately. We will work to resolve the issue or provide token credits as compensation.
💳 4. Payment & Billing
Accepted Payment Methods:
- Credit/Debit Cards (Visa, MasterCard, RuPay)
- UPI payments
- Net Banking
- Digital wallets (processed through Razorpay)
Billing Disputes:
For billing disputes or unauthorized charges, contact us within 7 days of the transaction. We will investigate and resolve legitimate billing issues promptly.
🏢 5. Business & Enterprise Customers
For business accounts with monthly token purchases exceeding ₹5,000:
- Special consideration may be given for service-related issues
- Account managers can discuss alternative solutions
- Custom terms may apply to enterprise agreements
- Contact our business support for case-by-case evaluation
📞 6. Contact Us for Support
If you have concerns about your token purchase or need assistance:
- Email: support@postshare.online
- Phone: +91 7503789008
- Address: Post Share Technology, B/A 133 Inderpuri New Delhi India 110012
Response Time: We aim to respond to all support requests within 24 hours during business days.
📋 7. Legal Compliance
This refund policy complies with:
- Indian Consumer Protection Act, 2019
- Information Technology Act, 2000
- RBI guidelines for digital payments
- Razorpay's refund and dispute resolution policies
This policy is governed by the laws of India and subject to the jurisdiction of Delhi courts.
🔄 8. Policy Updates
We may update this refund policy from time to time. When we do:
- The updated policy will be posted on this page
- The "Last updated" date will be revised
- Major changes will be communicated via email to active users
- Continued use of our service constitutes acceptance of updated terms